Live Arrival Guarantee

We know how important fresh, healthy feeders are for your reptiles and amphibians.
That’s why Fluker Farms offers a Live Arrival Guarantee on our feeder insects.

If your feeders don’t arrive alive, we’ll make it right. Depending on the season and the shipping option you selected, we’ll either:
Send you a replacement order at no extra cost (when live arrival is guaranteed).
Issue a refund or credit toward your next order if replacement isn’t possible.

Spring, Summer & Fall Guarantee

Guaranteed Live Arrival: Fluker guarantees that your feeder insects will arrive alive. If they don't, they'll issue a credit at their discretion.
Reporting Window: You must report any loss within 2 business days of receipt to be eligible for a credit.

Winter Shipping Policy

Fluker offers modified shipping options when cold weather could affect live delivery:
Guaranteed Down to 16°F: Live delivery is guaranteed if temperatures stay at or above 16°F at both the destination and regional sort facilities.

How to submit a DOA claim?

Fill out the Credit Request Form.
Please report any issues within 2 business days of delivery.

 

Live Delivery Guarantee Winter 

Fluker Farms guarantees live delivery when temperatures are as low as 16 degrees at the destination and/or regional sort facilities. While most insect growers simply refuse to ship at temperatures below this threshold, Fluker Farms recognizes how much you rely on live insect for your pet’s nourishment and feel you should have a choice in the matter. Therefore, we provide the following options when the weather drops to 0-15 degrees (we will not ship to any areas below 0 degrees).

1) Ship Without Guarantee (SWG) - You can choose to have your insects shipped when the night time temperatures are between 0-15 degrees by selecting the SWG option, however, we cannot guarantee live delivery and NO REFUND will be given for insects that do not arrive alive.

2) Hold For Weather (HFW) - If you choose the HFW option, your order may be held up to 7 days while we wait on improved shipping conditions. If after 7 days the weather doesn’t improve enough for your order to be shipped, it will be cancelled and any charges refunded.

For your convenience we offer a variety of shipping methods. Please choose the method that is best suited for the conditions in your area. Fluker Farms will replace any insects that do not arrive alive (subject to the extreme weather policy outlined above). Please inspect your packages upon delivery and contact us immediately with any problems. All live insect claims must be made within 2 business days of delivery. To request a claim, please fill out our credit request form. All claims will be processed within 2 business days.